Frequently Asked Questions
General
What types of products does eShop9 offer?
We offer a wide variety of affordable fashion wear for women, men, and children, along with problem-solving items for daily life. Our catalog includes home and kitchen essentials, beauty products, gadgets, toys, and gift articles.
Do you accept bulk or wholesale orders?
Yes, we do accept bulk and wholesale orders. If you are interested in making a large purchase, please reach out to us via WhatsApp or email with your specific requirements, and our team will assist you.
How can I contact customer support?
Our official support team is available every day from 8:00 AM to 8:00 PM. For the fastest response, please message us on WhatsApp at 9737268855. You can also email us at eshop91508@gmail.com.
Where is eShop9 based ?
We are a domestic online retail store based in Vadodara, Gujarat
How can I cancel my order?
Orders can only be canceled before they are Dispatched (we typically process orders within 2 to 3 days).Once an order is dispatched, it cannot be canceled.
Shipping and Delivery
Do you ship internationally?
No, we exclusively serve the domestic market. We ship to all corners of India but do not offer international shipping at this time.
How much does shipping cost?
We offer free shipping on all orders with a total value above Rs. 200. For orders valued at Rs. 200 or below, a standard shipping fee will be applied at checkout.
How long will it take to receive my order?
Orders require 2 to 3 days for processing and packing. Once dispatched, the estimated delivery time is approximately 7 days, depending on your exact location in India.
Which courier services do you use?
We partner with reliable logistics providers to ensure safe and timely delivery. Our courier partners include Shiprocket, Delhivery, XpressBees, Amazon, and BlueDart.
Will I receive tracking information for my order?
Yes. Once your order has been processed and handed over to our shipping partners, you will receive full tracking details so you can monitor your package until it arrives.
Payment
What payment methods do you accept?
We accept a variety of secure payment methods, including UPI, credit and debit cards, net banking, and Cash on Delivery (COD). All online payments are processed securely through our payment gateway, Razorpay.
Is Cash on Delivery (COD) available, and are there extra charges?
Yes, Cash on Delivery is available for your convenience, and we do not apply any extra charges or fees for choosing the COD payment option.
Is it safe to use my credit card or UPI on your website?
Absolutely. We prioritize your security and use trusted, industry-standard payment gateways to ensure that all your financial data and transactions are completely protected.
Returns and Refunds
What is your return policy?
You have 2 days from the date of delivery to request a return for eligible items. The item must be unused, in its original packaging, and have all tags attached. Please note that certain items, such as beauty products, toys, and gift articles, are non-returnable.
What are the requirements for processing a return?
An unboxing video is strictly required to process any return claim. You must record a clear, continuous video while opening your package. Additionally, customers are responsible for a flat return shipping fee of Rs. 50, which will be deducted from the final refund amount.
Do you offer exchanges?
We currently do not allow direct exchanges. If you need a different item, color, or size, you will need to request a return for your original eligible item and place a new, separate order on our website.
