Privacy policy

Last updated: April 26, 2026

eShop9 operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). eShop9 is a sole proprietorship powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information depending on how you interact with the Services:

  • Contact details: Name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment card information, transaction details, form of payment (UPI, Cards, Netbanking, COD), and payment confirmation.

  • Account information: Username, password, security questions, preferences, and settings.

  • Transaction information: Items you view, put in your cart, purchase, return, or cancel, and past transactions.

  • Communications: Information included in communications with us, such as WhatsApp support messages or emails.

  • Device information: Information about your device, browser, IP address, and other unique identifiers.

  • Usage information: How and when you interact with or navigate the Services.

Personal Information Sources

We collect personal information from:

  • Directly from you: When you create an account, place an order, or contact us via WhatsApp or email.

  • Automatically through the Services: From your device when you visit our website, using cookies and similar technologies.

  • From our service providers: Such as Shopify, our payment gateway (Razorpay), and courier partners (Shiprocket, Delhivery, XpressBees, Amazon, BlueDart).

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services: To fulfill orders, process payments, arrange shipping, facilitate returns, and manage your account.

  • Marketing and Advertising: To send promotional communications and show online advertisements.

  • Security and Fraud Prevention: To authenticate accounts, provide secure payments, and detect malicious activity.

  • Communicating with You: To provide customer support and maintain our business relationship.

  • Legal Reasons: To comply with applicable Indian laws, respond to legal processes, and enforce our terms.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Service Providers: Shopify, payment processors (Razorpay), and fulfillment partners.

  • Business Partners: For marketing and advertising services.

  • Legal Compliance: To comply with legal obligations, enforce our policies, or protect our rights.

Relationship with Shopify

Our store is hosted by Shopify. Information you submit will be transmitted to and shared with Shopify to provide and improve the Services. Shopify is responsible for processing personal information collected via their enhanced features. You can visit the Shopify Consumer Privacy Policy for more details.

Third-Party Websites and Links

The Services may provide links to external platforms. We are not responsible for the privacy or security of such sites. Review their policies before providing any information.

Children's Data

The Services are strictly intended for individuals who are 18 years of age or older. We do not knowingly collect any personal information from minors. If you are a parent or guardian of a minor who has provided us with personal information, please contact us to request deletion.

Security and Retention

No security measures are impenetrable, and we cannot guarantee "perfect security." Do not use unsecure channels to communicate sensitive information. We retain your information as long as necessary to provide our Services, resolve disputes, and comply with legal obligations.

Your Rights and Choices

Depending on applicable laws, you may have the right to:

  • Access/Know: Request access to the personal information we hold about you.

  • Delete: Request the deletion of your personal information.

  • Correct: Request corrections to inaccurate information.

  • Portability: Request a copy of your information to transfer to a third party.

  • Manage Preferences: Opt-out of promotional emails using the unsubscribe link.

Complaints & Dispute Resolution

If you have complaints about how we process your personal information, please reach out to us directly. Please note that any legal disputes regarding privacy or our Services fall under the jurisdiction of Vadodara, Gujarat.

Data Processing

As eShop9 operates exclusively within India, your services and products are strictly domestic. However, because our platform is hosted on Shopify, your data may be transferred, stored, and processed securely on servers located outside of India by Shopify and its sub-processors.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. The revised policy will be posted here with an updated "Last updated" date.

Contact Us

For questions regarding our privacy practices or to exercise your rights, please contact our official support team (available all days, 8:00 AM to 8:00 PM):

  • WhatsApp (Preferred): 9737268855

  • Email: eshop91508@gmail.com

  • Address: eShop9, F-401, Sanskruti Enclave, Behind Cygnus World School, Motnath Mahadev Mandir Road, Harni, Vadodara, GJ, 390022, IND